We caught Postmates a few years ago doing the same thing and were hoping that Uber Eats would not turn out to be as shady. It turns out Uber Eats has been rolling out the following sneaky fees to some customers:
- All orders include a 10% service fee
- Additional $2 fee is applied to orders under $10
This was found on all restaurants for some customers where the delivery fee remains the same but there is also an option to pool with nearby orders to save $2 on delivery. It looks like these new fees are only for selected customers as of now.
Personally, I have two phones that I use to test out these things and noticed that one phone that is Platinum level with Uber Rewards does not have any of these extra fees. The other phone that has a Blue level (lowest level) of Uber Rewards is charging the fees. This may be a way to avoid the fees that Uber Eats is charging by ordering more Uber rides and claiming a higher rewards level.
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